Return and Refund Policy

At Ukiyoo, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Returns

1.1 Eligibility for Returns: You have [insert number, e.g., 30 days] days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Non-Returnable Items: Certain items are exempt from being returned, such as:

• Gift cards
• Sale items (if applicable)
• Personalized or custom-made items

1.3 Return Process:

• To initiate a return, please contact us at fashionukiyo1@gmail.com with your order number and the reason for the return.
• We will provide you with further instructions on how to return your item.
• Once your return is received and inspected, we will notify you of the approval or rejection of your return.

2. Refunds

2.1 Refund Eligibility: If your return is approved, we will initiate a refund to your original method of payment.

2.2 Processing Time: Refunds will be processed within [insert number, e.g., 7-10 business days] after we receive and inspect your returned item. The time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

2.3 Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than [insert number, e.g., 30 days] after delivery

3. Exchanges

3.1 Eligibility for Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at fashionukiyo1@gmail.com with your order number and details of the defect or damage.

3.2 Exchange Process:

• If approved, we will provide instructions on how to return the defective or damaged item.
• Once received and inspected, we will send you a replacement.

4. Shipping

4.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Return Address: Please contact us at fashionukiyo1@gmail.com for the return shipping address and further instructions.

4.3 Lost or Damaged Returns: Ukiyoo is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at fashionukiyo1@gmail.com.

Thank you for shopping with Ukiyoo. We appreciate your business and are committed to providing a positive shopping experience.